Organizational citizenship behaviors among public employees a structural equation modeling approach

This book represents a ground-breaking attempt to assess the impact of public employees' perceptions on public sector performance in a Latin American and Caribbean context. It opens a window to a generally ignored public sector by illustrating the extent to which public employees' engagement in citizenship behaviors affect their perceptions about performance of their organizations, as well as how these interdependent relationships underpin actual performance. It offers penetrating insights on public service motivation, transformational leadership, and employee satisfaction at trust. Apart from the psychological insights, this study also establishes a bridge for scholars to undertake comparative studies of public sector performance globally.